Terms of Service

This Software License Agreement (this “Agreement”) is between you (either an individual or an entity, referred to hereinafter as “you” or “your”) and FBToools and its affiliates (“FBToools”, “we”, “our” or “us”) for the FBToools software that accompanies this Agreement, as may be updated or replaced by feature enhancements, software updates or maintenance releases (the “Software”) and any services that may be provided by FBToools under this Agreement (“Services”). Do not use the Software until you have carefully read the following Agreement.

By installing, copying, accessing, downloading or using the Software (or authorizing any other person to do so) you are indicating that you are capable of entering into a binding legal agreement, have read and understand this Agreement and you accept its terms and conditions. If you do not agree with the terms and conditions of this Agreement, do not install, copy, access, download or use the Software.


Service Provision

The Software is licensed to you by FBToools, and is licensed, not sold, under the terms of the EULA. FBToools reserves all rights not expressly granted to you and FBToools retains the ownership of the Software.

License holders are not permitted to “borrow”, “lend” or “sell” licenses to any third parties except in the case of Owned License Transfers as detailed later on in the agreement. Any licenses found to be being used in this way will be revoked without recourse.

FBToools reserve the right to refuse service at their discretion.


End User License Agreement

The EULA Agreement is included in the FBToools download package. By installing, copying, or otherwise using FBToools, you agree to be bound by the terms of the EULA.


Resellers and Service Providers

The reseller is committed to providing a first level support to these end customers, the second level and higher support will be provided by WebSotSolus.

The reseller is committed to respecting the privacy of its agreement with FBToools and that neither it nor its employees will disclose the prices of the products that are offered to him by FBToools.

Any order placed with FBToools constitutes acceptance of these terms and conditions.


Renewals & Payments

Payments are accepted via Credit Card, PayPal and Bitcoin.

Leased licenses automatically renew until cancelled. Payment is due on the anniversary of the date of signup each month. If payment is not received on the due date, FBToools will suspend the license until full payment is received and reserves the right to suspend any and all related services for the account in question.

In the event that an invoice is paid in several installments, FBToools reserves the right to charge additional costs.

For services, payments are due in advance of any work commencing. For larger custom development services, payments may be split into multiple payments, commonly consisting of a 50% deposit prior to any work commencing, and the remainder upon completion, however this option will only be offered at FBToools’ discretion.

Should we receive a chargeback or disputed payment, all services will be revoked until any disputed amounts have been repaid, plus any fees incurred which are typically $20 per chargeback.


Delivery

All licenses are normally issued instantly upon confirmation of receipt of payment from the chosen gateway processor. Should your payment turn out to be fraudulent, the license will be suspended and you will be expected to repay the amount + any fees incurred.

Our professional setup & installation services usually take between 24 & 48 hours to complete, but this is not a guaranteed turnaround time, and at peak times such as new releases, they will often take longer.


Cancellations & Refunds Policy

Leased licenses may be cancelled at any time. No notice period is required, and the cancellation will be effective from the date the cancellation request is made or processed. Requests for cancellation should be submitted from by sending us email at [email protected] .

Any monies paid for leased license renewals prior to a cancellation request being submitted are non-refundable. The same applies to any services, where once the service has been started, any fees paid also become non-refundable.

In case of PayPal subscriptions, the customer accepts all responsibility for payment issued and agrees to disable his PayPal subscriptions after have canceled his services. The client will take full responsibility for negligence to the subscription and all payments for a canceled service will not be refunded.

FBToools reserves the right to cancel service and access to the service at any time. If a customer breaks the terms of the FBToools EULA or Terms of Service, a refund will not be available.

The refunds are only issued for software failure. Refunds are not issued for server failure/issues, lack of features or if your server does not meet the Software Requirements. Refunds are determined on individual circumstances and only issued once our technical staff determine that FBToools has a fault causing it to not run on your server. Installation charges are not refundable under any circumstances. Refunds are not available after 1 month from the purchase date.


Trademarks

The FBToools website and software contain references to many companies that the FBToools Software is integrated with for payments & other related services. FBToools and the FBToools logo are trademarks of HNWS Ltd. Registered in Canada. All rights reserved.


Last Updated: 13th October 2014

Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: [email protected] This document was last updated on June 19, 2014.